Brief Description:
The Experience Coordinator is a highly visible, polished professional who creates exceptional customer experiences while executing day-to-day operations. It is necessary to be an expert communicator, have the ability to work in a fast-paced environment, and understand the importance of being a team player. The Experience Coordinator is the “go-to” person for all visiting guests and internal team members.
Rate: $25/hr – $28/hr
Position Responsibilities (but not limited to):
The Experience:
- Greet and welcome all guests and team members
- Provide a highly hosted experience for all guests and internal team members
- Review and execute tasks for each customer experience checklist
- Oversee and perform necessary tasks to create flawless experiences for internal and external guests for tours, meetings, and events
- Scanning and Scouting: research and make recommendations on how to iterate the Customer Experience to keep it fresh and new (new resources for lunches, refreshments, thank-you gifts, F&B displays etc…)
- Stage the Space: creating and collaborating with team members to customize the space for each client experience through artifacts and technology
- Create custom take-aways for meetings and events
- Choreograph unique, highly-differentiated hosted experiences
- Troubleshoot technology
Showroom management responsibilities include:
- Refresh brochures, Steelcase 360 Magazines, and other marketing collateral throughout the showroom
- Maintain the appearance of the office and shared spaces – showroom ready at all times
- Collaborative spaces / kitchen(s) / mobile desks / mailroom / printer room etc.
- Perform opening and closing tasks
- Shared space maintenance: load / unload dishwashers, wipe down surfaces, dust (as needed), etc.
- Meeting space maintenance: set meeting rooms, set up and clean pre and post meetings, re-set chairs, etc.
- Oversee showroom product installation and request labor to ensure all items are in working order
- Building facility liaison
Internal Responsibilities:
- Maintain inventory for office supplies, snacks, beverages, branded merchandise, etc..
- Coordinate and schedule courier and Fed Ex pick up/delivery and billing
- Schedule conference rooms and set up rooms for various meetings
- Assist various departments with miscellaneous projects
- Order catering, as requested, for tours, meetings, and events (F&B)
- Office communications
- Schedule conference rooms and set up rooms for various meetings
- Assist various departments, including executive leadership and HR, with miscellaneous projects
- Vendor coordination and invoice management
- Assist with expense reports as requested
- Coordinate floral / gifts as requested
Position Requirements:
- Whatever it takes, every time with a smile
- Excellent communication, interpersonal and organizational skills
- Outgoing, high energy, creative, confident
- A passion for customer experience and impeccable customer service to internal and external customer
- Commitment to providing high-quality professional interactions
- Ability to analyze situations and solve problems, calmly, effectively, efficiently, and professionally to minimize the negative impact on the user
- Technology savvy
- Flexibility and adaptability
- Naturally observant and curious
- Ability to think creatively and outside the box daily
- Team player
- Ability to take a negative situation or feedback and act on it to turn it around
- Ability to work independently with little or no supervision
- 2+ years experience interacting with customers
- Knowledge of Microsoft Office
- Must be able to lift a minimum of 20-30lbs
Travel: A valid driver’s license and reliable vehicle to perform errands and travel between our two locations daily, or as your schedule requires.
Benefits: A full range of benefits including medical, dental, and 401K are available to you Jupiter is an equal opportunity employer.